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SHIPPING POLICY
Shipping Cost
Free shipping on all orders up to 39$.
6.99$ shipping charge for orders under 39$
Estimated delivery time based on customer locations
All destinations: 2-6 business days for US customers
(Our products are based in US warehouse)
If some of the products are out of stock, we will send them from overseas, basic need for a 15-day delivery time.
Where does Elistonie deliver?
U.S: We ship orders to all U.S. states (and Washington D.C.) Monday – Friday, except public holidays. Please note that we do not ship to APO/FPO/DPO addresses.
United Kingdom: We ship orders to all areas of the United Kingdom Monday–Friday, except public holidays.
Australia: We ship orders to all areas in Australia Monday–Friday, except public holidays.
How can I track my order?
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.
As soon as your order is packed, we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note that it can take some days before the tracking information is available.
Click Here To Track Your Order
Click Here To Track Your Order
What should I do if the delivery is delayed/ What if my package is lost
Our parcels are delivered by logistics companies, which can track the logistics status in real time, but if irresistible reasons cause the delay/loss, we are also deeply sorry. We can do the following:
A. Maintain communication with our service
The last thing we want to see is that your package has been delayed. Make sure we know the status of the package. We will keep in touch with you at any time and let you know the status of the package. And explain the situation to you.
B. Track your goods in real time
When you notice a delay at any time during the shipment process, you can take some form of action: send a replacement package in a faster way. Or, if there is a delay and you are anxious to get the package, you can contact us, and we may re-issue the package using other shipping methods according to the situation.
About canceling your order
You can cancel your order; we accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund. But if the product has already been shipped out, we will unfortunately be unable to cancel the order. Thank you for your understand!
Note: You will be notified by email once the order has been sent. So it is can not to cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understanding!
If you have any questions,